Student Grievance and Redressal Cell Committee

1. To provide a platform for students to raise their grievances related to academic, non-academic, or administrative matters.
2. To facilitate a prompt and impartial redressal process for the grievances raised by students.
3. To maintain confidentiality and protect the interests of the complainants and respondents involved in the grievance resolution.
4. To foster a positive and harmonious atmosphere within the college community by addressing issues proactively.

1. Chairperson: Principal
2. Three faculty member nominated by the Chairperson/Principal.
3. To maintain confidentiality and protect the interests of the complainants and respondents involved in the grievance resolution.
4. Student Representatives: One student nominated by the principal based on academic merit/excellence in sports/performance in co-curricular activities – Special Invitee.

Receiving Grievances: The SGRC shall receive grievances from students in written or electronic format. Grievances may be related to academic issues, examinations, harassment, discrimination, infrastructure, or any other matter concerning the students.

Investigation: The SGRC shall conduct a thorough and impartial investigation into each grievance, ensuring confidentiality and fairness throughout the process.

Mediation and Resolution: The SGRC shall attempt to resolve grievances through mediation and consultation with relevant stakeholders. If resolution is not possible through mediation, the SGRC shall recommend appropriate actions for redressal.

Timeframe: The SGRC shall strive to resolve grievances within a reasonable timeframe, preferably not exceeding [insert specific number] days from the date of receipt of the grievance.

Records Maintenance: The SGRC shall maintain records of all grievances received, investigated, and resolved, along with the details of actions taken.

Procedure for Submitting a Grievance

Students shall submit their grievances in writing to the SGRC, using the prescribed format available on the college website or from the SGRC office. Grievances submitted electronically shall be sent to the designated email address of the SGRC. The grievance should contain a clear and concise description of the issue, relevant details, and any supporting documents. The complainant may seek assistance from a faculty member or a designated student representative while submitting the grievance.

Grievance Redressal Procedure

Upon receiving a grievance, the SGRC shall acknowledge its receipt to the complainant within [insert specific number] working days. The SGRC shall initiate the investigation promptly and may seek additional information or documentation from the complainant, if required. The SGRC shall conduct necessary consultations with relevant stakeholders, including faculty, staff, and students, to understand the matter fully. Based on the investigation, the SGRC shall attempt mediation between the concerned parties, if appropriate. If mediation fails, the SGRC shall recommend appropriate measures to redress the grievance to the Principal/Dean. The Principal/Dean shall review the recommendations and take appropriate actions within a reasonable timeframe.

Confidentiality

All members of the SGRC, complainants, and respondents shall maintain strict confidentiality throughout the grievance redressal process. Information related to grievances shall not be disclosed to anyone not directly involved in the process.

Non-Retaliation

The college prohibits any form of retaliation against students who submit grievances in good faith. Any act of retaliation will be dealt with seriously, and appropriate disciplinary action will be taken against the offender.

Review and Amendment

This policy shall be reviewed annually by the SGRC in consultation with relevant stakeholders. Any necessary amendments shall be proposed and approved by the Principal/Dean.

Dissemination of Policy

This policy shall be made available to all students, faculty, and staff through the college website and prominently displayed on notice boards across the campus.

• Student Grievance and Redressal Cell Committee 2022-23
• Student Grievance and Redressal Cell Committee 2021-22
• Student Grievance and Redressal Cell Committee 2020-21
• Student Grievance and Redressal Cell Committee 2019-20
• Studant Grievance and Redressal Cell Committee 2018-19

• UGC-Student-Grievance-Redressal-Regulation-2019
• University Grants Commission (Redressal of Grievances of Students). Regulations, 2023.

• Annual Report of Student Grievance and Redressal Committee