Standard Operating Procedure
Receiving Grievances: The SGRC shall receive grievances from students in written or
electronic format. Grievances may be related to academic issues, examinations, harassment,
discrimination, infrastructure, or any other matter concerning the students.
Investigation: The SGRC shall conduct a thorough and impartial investigation into each
grievance, ensuring confidentiality and fairness throughout the process.
Mediation and Resolution: The SGRC shall attempt to resolve grievances through mediation
and consultation with relevant stakeholders. If resolution is not possible through mediation, the
SGRC shall recommend appropriate actions for redressal.
Timeframe: The SGRC shall strive to resolve grievances within a reasonable timeframe,
preferably not exceeding [insert specific number] days from the date of receipt of the grievance.
Records Maintenance: The SGRC shall maintain records of all grievances received,
investigated, and resolved, along with the details of actions taken.
Procedure for Submitting a Grievance
Students shall submit their grievances in writing to the SGRC, using the prescribed format
available on the college website or from the SGRC office.
Grievances submitted electronically shall be sent to the designated email address of the SGRC.
The grievance should contain a clear and concise description of the issue, relevant details, and any
The complainant may seek assistance from a faculty member or a designated student representative
while submitting the grievance.
Grievance Redressal Procedure
Upon receiving a grievance, the SGRC shall acknowledge its receipt to the complainant within
[insert specific number] working days.
The SGRC shall initiate the investigation promptly and may seek additional information or
documentation from the complainant, if required.
The SGRC shall conduct necessary consultations with relevant stakeholders, including faculty, staff,
and students, to understand the matter fully.
Based on the investigation, the SGRC shall attempt mediation between the concerned parties, if
If mediation fails, the SGRC shall recommend appropriate measures to redress the grievance to the
The Principal/Dean shall review the recommendations and take appropriate actions within a reasonable
All members of the SGRC, complainants, and respondents shall maintain strict confidentiality
throughout the grievance redressal process. Information related to grievances shall not be disclosed
to anyone not directly involved in the process.
The college prohibits any form of retaliation against students who submit grievances in good faith.
Any act of retaliation will be dealt with seriously, and appropriate disciplinary action will be
taken against the offender.
Review and Amendment
This policy shall be reviewed annually by the SGRC in consultation with relevant stakeholders. Any
necessary amendments shall be proposed and approved by the Principal/Dean.
Dissemination of Policy
This policy shall be made available to all students, faculty, and staff through the college website
and prominently displayed on notice boards across the campus.